Plans & Pricing
Does My Company Subscribe?
(% of respondents)
Data is from a March 2017 Market Track survey as cited in company blog. 1,244 US primary household shoppers ages 18+ were surveyed online from February 1-7, 2017. The respondents were equally split across all genders and age groups. Respondents identified their household income as less than $25,000 (29%), $25,000-$50,000 (32%), $50,000-$100,000 (28%) and more than $100,000 (10%). Respondents lived in urban areas (34%), suburban areas (43%) and rural areas (23%). Respondents were employed (56%) and unemployed (44%).
What Will Be the Most Transformative Application of Innovation for Customer Service for Businesses Worldwide in the Next 5-10 Years? (% of respondents, April 2019)
Which 3 Technology Trends Will Offer the Biggest Opportunity to the Customer Service Department of Businesses Worldwide by 2020? (% of respondents, by region)
Average Response Times of Businesses Worldwide to Customer Queries, by Region, April 2019 (% of respondents)
What Metrics Do B2B and B2C Companies Worldwide Use to Measure ROI? (% of respondents, April 2019)
Top Channels for Customer Service in 2020 According to Customer Service Executives Worldwide (% of respondents)
Customer Experience 2019 (Part 2)—Personalization and Data-Driven Experiences: The Building Blocks of a Better Customer Experience (A 4-Part Series)
Customer Experience 2019 (Part 1)—Audience Segmentation and Targeting: The Building Blocks of a Better Customer Experience (A 4-Part Series)
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