Most Mobile Banking Consumers Use Payment Apps to Pay Bills - eMarketer
« Return to Mobile Website

Newsletters Sign-Up

Schedule a Demo

Does My Company Subscribe?

Most Mobile Banking Consumers Use Payment Apps to Pay Bills

More internet users are paying bills via mobile

Nearly three-quarters of mobile banking app users use a mobile payment app to pay a bill, according to February 2016 research. That’s about three times as many as use one to send money to a friend.

Ways in Which US Mobile Banking App Users Use Mobile Payment Apps, Feb 2016 (% of respondents)

S&P Global Market Intelligence surveyed 3,897 adult US mobile banking app users. According to the data, 73% said they use mobile payment apps to pay a bill. Some 41% of mobile banking app users use one to pay for retail purchases, by either waving or tapping their phone.

Additionally, more than a third of respondents said they use mobile payment apps to collect or use reward points, and 23% use them to send money to a friend.

US Internet Users Who Pay Bills via Mobile Device, 2011-2015 (% of respondents)

Separate research from Fiserv found that more users are paying bills via mobile than a few years ago. In fact, one-third of US internet users say they pay bills via mobile devices. That’s up from 6% in 2011 and 27% in 2014.

While growth has been fairly steady over the past five years, the major shift in mobile device bill pay usage came from 2013—16% of those surveyed—to 2014—27%.

Why buy an eMarketer corporate subscription?

Learn more about eMarketer data and insights »

SHARE

SHARE THIS

  • Go beyond the articles:

    coverage
    eMarketer Products

    You've never experienced research like this.

    SEE FEATURES »
  • Hear from our clients:

    coverage
    Customer Stories

    Nearly all Fortune 500 companies rely on us.

    READ MORE »
  • Want to learn more?

    coverage
    Contact Us

    Inquire about corporate subscriptions today.

    CONTACT SALES »