And they're willing to interact with brands on their phones
Around the world, smartphone adoption is the trend, and with it, greater mobile internet usage. The EU-5 is no exception, and eMarketer expects the number of mobile web users in the UK, France, Germany, Italy and Spain to double between 2010 and 2015.
This year, more than 58 million residents of the EU-5 will use the mobile internet at least monthly, according to eMarketer estimates. That will represent less than a quarter of the population.
“Greater use of browsers and apps, in addition to the already widespread use of text messaging, mean enhanced opportunities for marketers to engage customers at every stage of the purchase process, from building awareness all the way through to after-sales service and customer relationship management,” said eMarketer principal analyst Noah Elkin, author of the new report, “Western Europe Mobile: Trends, Case Studies and Best Practices.”
Further good news for marketers is that Europeans are already fairly warm to mobile marketing efforts.
“The willingness of consumers in Europe to interact with brands on their mobile phones—and their growing appetite for perks such as coupons and special offer alerts—have jump-started a new phase in mobile marketing,” said Elkin.
More experienced companies are moving from one-off direct response campaigns to efforts aimed at driving awareness and ongoing customer engagement. Loyalty efforts are likewise becoming more sophisticated, and marketers are placing renewed emphasis on permission-based practices, dovetailing well-established practices of opt-in mobile marketing in the region.
These, along with other factors, will contribute to major increases in mobile ad spending in the region. Mobile ad network aggregator Smaato and research firm mobileSQUARED predict tenfold growth between 2010 and 2015.
“Successful mobile marketing demands a comprehensive approach,” said Elkin. “Leading European marketers understand that mobile is central to the ways customers interact with them. Consequently, they know that mobile is central to the health of their brands.”
The full report, “Western Europe Mobile: Trends, Case Studies and Best Practices” also answers these key questions:
- What are the most significant characteristics of the European mobile market?
- How are the attitudes of European mobile consumers evolving?
- To what extent is mobile marketing changing as the endgame shifts from promotion to transaction?
- What will the impact be as more industries leverage mobile to engage with consumers?
- How will debates about consumer privacy and the rise of permission-based marketing affect mobile advertising strategies?
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Check out today’s other article, “Posting Strategies that Encourage Engagement on Facebook.”