Facebook Dominant Social Network for SMBs - eMarketer
« Return to Mobile Website

Newsletter Sign-Up

Schedule a Demo

Does My Company Subscribe?

Facebook Dominant Social Network for SMBs

Wall posts, direct messages most effective tactics

September 20, 2011 | Social Media | SMB

When it comes to online marketing, small and medium-sized businesses (SMBs) have their work cut out for them. Time- and money-strapped, SMB marketers often receive light budgets and minimal staff to help them promote their business and generate leads across a variety of formats ranging from social media to search marketing.

Oftentimes, SMBs have to hedge their bets by selecting a few key online marketing tactics that allow them to maintain a company presence in a way that delivers the most bang for their buck. According to Zoomerang, this often equates to an investment in their company website and email marketing.

Marketing Tactics Used by US SMB Decision-Makers, Aug 2011 (% of respondents)

Social media, however, is gaining in momentum: 44% of US SMB decision-makers have used or are using social media this year, up 10 percentage points from Zoomerang and GrowBiz Media’s October 2010 findings, illustrating that for many SMBs, social media is quickly becoming a surefire way to connect with customers and prospects in a cost-efficient manner.

Among the 44% of SMBs using social media, more than half (59%) spend less than $100 on social media marketing, indicating that while companies are taking to the social space, few have yet to allocate significant budget to fund this effort.

Amount Spent on Social Media Marketing According to US SMB Decision-Makers, Aug 2011 (% of respondents)

SMBs are sticking predominantly to the three main social networking sites: Facebook, Twitter and LinkedIn. However, SMBs were twice as likely to turn to Facebook (86%) as they were Twitter (33%) or LinkedIn (41%), a wise decision given Facebook’s vast reach and popularity among consumers.

Social Networks US SMB Decision-Makers Use for Marketing, Aug 2011 (% of respondents)

Though Facebook is becoming increasingly sophisticated in its product offerings and capabilities, businesses are sticking with the basics to drive performance: 51% of US SMBs found wall posts the most effective marketing tactic, even though only 16% of US consumers said they had interacted with a brand on Facebook.

Most Effective Facebook Marketing Tactic According to US SMB Decision-Makers, Aug 2011 (% of respondents)

In contrast, 68% of consumers said they had “liked” a brand on Facebook, but only 6% of SMBs say “like”-focused marketing tactics are effective.

These conflicting findings on reported consumer behavior and tactic efficacy likely point to the fact that direct consumer engagement with a business—though much less common than “liking” a brand—can be a strong indicator of purchase intent or customer satisfaction.

Keep your business ahead of the digital curve. Learn more about becoming an eMarketer Total Access client today.

Check out today’s other article, “Healthcare Marketing Goes Mobile.”



  • Go beyond the articles:

    eMarketer Products

    You've never experienced research like this.

  • Hear from our clients:

    Customer Stories

    Nearly all Fortune 500 companies rely on us.

  • Want to learn more?

    Contact Us

    Inquire about corporate subscriptions today.