Nearly six out of 10 Americans who use social media interact with companies on social media Websites, according to a September 2008 study conducted by Opinion Research Corporation for Cone.
The researchers found 85% of social media users thought companies should interact with their consumers through social media, at least when needed.
“Americans are eager to deepen their brand relationships through social media,” said Mike Hollywood, director of new media at Cone, in a statement. “It isn’t an intrusion into their lives, but rather a welcome channel for discussion.”
Cone is a brand marketer that counts social networking among its capabilities, so its enthusiasm is understandable. But a growing number of retail e-commerce companies agree, judging by an August 2008 study conducted by Vovici Corporation for Internet Retailer.
Nearly four out of 10 online merchants surveyed used social networks. Of those, nearly one-third said they had a page
on Facebook, and more than one-quarter said they used each of MySpace and YouTube.
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